Grant use policy
How our grant use policy works
Our grant use policy makes sure that our grants are used by patients who are actively receiving treatment and need financial assistance, allowing us to maximize donations and help more patients.
If you do not follow the policy, your grant will be canceled, and the released funds will be used to provide grants to other patients who need assistance.
You’ll get a reminder letter in your portal account, and by email or mail as requested, after 90 days letting you know that the grant expires on day 120 if no claim has been submitted (for copay grants) or no debit card transaction (for transportation grants). This is a good time to let us know if you don’t plan on submitting a claim in this time period, but still need the grant.
Copay grants
The patient–or their provider or pharmacy–must request and receive payment for a claim from PAN within 120 days of the enrollment date. Throughout the patient’s 12-month eligibility period, you must submit one paid claim during each 120-day period. There is no set number of claims that must be submitted per year. However, the patient-or their provider or pharmacy-must request and receive payment for a claim from PAN during each 120-day period.
Transportation grants
The patient must use the prepaid Visa debit card within 120 days of the enrollment date. Throughout the patient’s 12-month eligibility period, there must be at least one transaction during each 120-day period.
Requesting an extension: considerations and extenuating circumstances
We recognize that the medical treatment schedule may not fit within the 120-day timeframes of the grant use policy. If the patient’s medical treatment is only once or twice a year, and you (or your patient) receive a reminder letter from PAN indicating that their grant must be used soon, call us. We will take this under consideration.
If the insurance company is still reviewing your claim and you are concerned about missing the 120-day deadline, call us and let us know before the 120th day. We will take this under consideration.
If you or your patient face extenuating circumstances that will prevent you from submitting a claim before the grant is canceled, contact us for an extension. Extensions will be considered on a case-by-case basis and are not guaranteed.
To ask us about extensions and extenuating circumstances, call us at 1-866-316-7263, Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time.
Grant reinstatement
If the grant is canceled and the patient is disenrolled, contact us to discuss your extenuating circumstances. Note: this is dependent upon available funding and cannot be guaranteed.
Contact us
If you have questions or need help, message us through your PAN portal account, contact us online or call 1-866-316-7263, Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
