Contact us

If you have previously applied for a PAN grant or joined one of our disease fund wait lists, you can apply online through the PAN portal or by phone. If not, please apply by phone.  

Healthcare providers and pharmacies can apply online through the PAN portal or by phone on behalf of their patients. 

To apply by phone, call us at 1-866-316-7263 Monday through Friday, 9 a.m. to 5:30 p.m. ET. 

To apply by mail or fax, complete this form and send the application to:

PAN Foundation
P.O. Box 30500
Bethesda, MD 20824
Fax: 1-866-316-7261

If you have questions about your application that are not answered in our FAQs, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

If you’ve been asked to submit income verification documents, verify your income online, or mail or fax your materials to the following address or fax number:

PAN Foundation
1032 15th Street NW, Suite 413
Washington, DC 20005

Fax: 1-866-316-7261

If you have questions related to income verification, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

If you have been asked to verify your insurance information or premium amount, you can use this form to submit your document online, or mail or fax your materials to the following address or fax number:

PAN Foundation
1032 15th Street NW, Suite 413
Washington, DC 20005

Fax: 1-866-316-7261

If you have questions related to premium income verification, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

To mail a donation to PAN Foundation via US postal service, please mail your gift to:
Patient Access Network Foundation
PO Box 411439
Boston, MA 02241-1439

To send a donation to PAN Foundation overnight via FedEx:
Bank of America Lockbox Services
Patient Access Lockbox #411439 MA5-527-02-07
2 Morrissey Blvd
Dorchester, MA 02125

Make your check or money order payable the PAN Foundation and include how you would like your donation designated in the memo line. If none is provided, we will gladly direct your donation where needed most.

Do you need to file a claim?

If you’re a patient, complete the direct reimbursement form and mail or fax the required documents to the address below.

If you’re a healthcare professional, review our pages on provider claims and pharmacy claims.

If you have questions related to claims, call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

A confidential compliance hotline is available for individuals to report fraud, waste or abuse concerns and issues anonymously. Please include the PAN Foundation as the company name with your report.

• Call the hotline: 877-210-0006
• Submit a fax: 215-689-3885
• Send an email
• Submit online
• Download the smartphone app: The Anonymous Reporting app is available in the Apple App Store and Google Play Store. On the app, use the keyword panfoundation to save and submit your report.

Get in touch with our team or send mail to our headquarters. Note: Use the above contact form to submit questions relating to disease funds, medications, and claims or media, partnership, and vendor inquiries.

PAN Foundation
1032 15th Street NW, Suite 413
Washington DC 20005