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PAN Foundation Announces Results of 2015 Patient and Provider Surveys


WASHINGTON, DC, October 8, 2015 – The Patient Access Network (PAN) Foundation today announced the results of its 2015 patient and provider surveys, citing high marks across the board and increased ratings on several key dimensions this year.

“These annual surveys are a crucial way for PAN to hear directly from patients and providers about the impact of our work and how we can enhance our services,” said President and CEO Daniel Klein. “We are pleased the survey results indicate that both patients and providers appreciate our efforts to provide high-touch customer service and make the grant process as convenient as possible.”

2015 Patient Survey

Ninety-eight percent of the nearly 3,500 patients who participated in the survey reported being satisfied with PAN services. The survey results demonstrate the impact PAN assistance has on patients’ quality of life and their ability to comply with their medical regimens, as well as how it helps with stress and their ability to pay their bills. While only 58 percent of patients reported being unable to access the prescribed treatments for their life-threatening, chronic and rare illnesses before receiving PAN assistance, 97 percent reported being able to access their treatments after receiving PAN assistance. In addition, 96 percent of survey respondents indicated that they would be “extremely likely” to recommend PAN to another patient.

“My quality of life has improved so much being able to do things with my family,” wrote one survey respondent. “I thank you and you are in my prayers every day.”

The survey was completed by 3,493 PAN co-payment assistance recipients in July and August 2015.

2015 Provider Survey

Providers gave PAN high scores on key metrics: 99 percent reported that they are familiar with PAN, 97 percent reported that they have a favorable impression of PAN and 96 percent reported that they are satisfied with PAN. The survey results also highlighted providers’ perceptions of PAN’s impact on both their ability to do their jobs and on their patients’ lives. Ninety-one percent indicated that they are better equipped to help patients and 95 percent indicated that PAN’s support is positively impacting their patients’ ability to begin and continue treatments. In addition, 88 percent indicated that they would be “extremely likely” to recommend PAN to their colleagues and providers.

“It’s so easy,” wrote one health care provider. “We can get notice within a couple of minutes whether a patient qualifies or not.”

The provider survey was completed by 513 health care providers and pharmacists in July 2015. To see the survey infographic, please click here.

About the PAN Foundation:

The PAN Foundation is an independent, nationwide 501(c)3 organization dedicated to providing help and hope to underinsured patients who are unable to afford the out-of-pocket expenses for their prescribed medications. Since 2004, PAN has provided over $1 billion in financial assistance to more than half a million patients who would otherwise be unable to afford their medications. To learn more, visit www.panfoundation.org.