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PAN Leaders Hear from Patients, Providers and Advocates at South Carolina Clinic


Columbia, SC – Patient Access Network (PAN) Foundation President Julie Reynes and leadership from PAN’s Charlotte call center visited the South Carolina Oncology Associates’ clinic in Columbia on July 30 to hear medication and treatment experiences directly from patients, providers and patient advocates. PAN provides copayment assistance to eligible underinsured patients diagnosed with one of 21 chronic or cancer-related diseases.

“This visit helped us understand and build further awareness on the challenges faced by America’s underinsured,” said Reynes. “We are firmly behind the efforts in health care reform to cover the 47 million who don’t have insurance, but there are some 25 million more whose coverage is inadequate and whose needs must also be considered as legislation moves forward.”

PAN is currently conducting a survey of medical providers who refer patients to PAN and the results of that survey will be on the PAN Web site in October. Earlier this year PAN surveyed its patients to determine how they were managing their medical needs in the current economy and to find out patients’ views on how well PAN operates. Seventy-three percent of patients surveyed reported that high health care costs had affected their medication and treatment choices more this year than last. They also said PAN assistance made a dramatic difference in their ability to comply with their doctors’ medication orders.

PAN will launch a dedicated Web portal for participating medical providers this fall that will allow them to track patients’ records, apply electronic signatures, and use secure communications between the provider and PAN.

South Carolina Oncology Associates was an ideal location for the visit because it has a wide-ranging team of professionals – from physicians to social workers – who provide comprehensive cancer care services.

“We are grateful for all of our providers who make sure that their patients receive the copayment assistance that relieves some of their financial burdens and allows them to focus on their health,” Reynes concluded.