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PAN President Speaks on Importance of Stakeholder Communications


WASHINGTON – Patient Access Network (PAN) Foundation President Julie Reynes spoke to leaders of patient assistance programs today on how PAN has used techniques such as stakeholder surveys and improved Web-based tools to create effective communications with PAN’s donors, medical providers and patients.

“Our stakeholders are so important in keeping PAN services and mission on target,” Reynes said. “We need to hear regularly from them on their needs and how well we’re doing our work.” She highlighted two surveys PAN conducted in 2009 – a patient survey of approximately 1600 patients done last spring and a recently completed survey of 1000 active PAN physician offices. Both surveys were intended to find out how the economy was affecting health care and to get feedback on PAN operations.

PAN’s patients and medical providers gave PAN high marks, with each rating their satisfaction with PAN at 99 percent. Both groups also identified the positive impact of PAN assistance on patients. By providing copayment assistance for medications to treat certain cancers and chronic illnesses, PAN reduced patient stress, increased patients’ ability to cover medical bills, improved their health and allowed them to begin or continue employment."

Reynes also said that PAN is launching a dedicated provider portal in November as a new tool to improve stakeholder communications. The portal will offer providers a range of new capabilities, including 24-hour access to patient accounts, the ability to submit claims online, secure messaging, electronic signature and alerts whenever they need to act on a patient’s account. Reynes was featured at the Institute for International Research Patient Assistance Program conference being held today and tomorrow. She also led roundtable discussions on nonprofit patient assistance programs.

PAN is a public charity dedicated to helping underinsured patients access needed medications through copayment assistance. Since 2004, PAN has helped nearly 70,000 patients across the United States and U.S. territories. It can be reached through the Web or toll-free at 1-866-316-PANF (7263), with Spanish available.