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Program and Portal Updates: Frequently Asked Questions

 

 

Want to learn more about our program and portal enhancements launching on October 2, 2017? Scroll down to read some frequently asked questions.

 

  1. When will this change take place?
  2. Why are you changing things now?
  3. What’s different about the enhanced portals?
  4. What should I tell my patients? How will this affect them?
  5. What do I need to do now?
  6. Who can I contact for more information?
1.    When will this change take place?

This change will take place on October 2, 2017. We are informing our pharmacists and providers in advance to be sure they understand and are prepared for this transition.

2. Why are you changing things now?

Over the years, our patients, pharmacists and providers have given us valuable feedback, and we’ve listened; several features in the updated portals came directly from your suggestions. We are committed to giving our patients, pharmacists and providers the best service possible, and we believe the enhancements to our portals and call center will help us do that.

3. What’s different about the enhanced portals?

» The new user-friendly layout and design will make it easier for patients, pharmacists and providers to navigate their respective portals, and will offer more self-service features including additional claims details and access to patient, pharmacist and provider communications.

» The updated PAN Provider and Pharmacy portals also include new services and functionality that will let you complete the following actions online without having to contact the call center:

- Update patient demographic information

- Enroll patients for second grants

- Add portal users and manage multiple portal users for your location

- Receive email notifications when disease funds open

- Receive referrals to other funding sources if a particular PAN disease fund is closed

4. What should I tell my patients? How will this affect them?

» There will be no changes to your patients’ grants or eligibility periods.

» The enhanced Patient Portal will make it easier for patients to view important information about the support they receive from PAN, including availability of funding for renewal grants, eligibility dates and balance information, claims submission and payment details. Your patients can register on the existing Patient Portal today, or they can wait and register on the enhanced Patient Portal starting on October 2. The URL will remain the same: panapply.org.

» Within the updated Patient Portal, important communications from PAN, like approval letters or grant balance information, will be easily accessible.

5. What do I need to do now?

As we launch our enhanced portals, we will need to confirm the primary points of contact and organizational structure at each location. Beginning in August, we’ll ask you to answer a few simple questions so we can ensure that your listings of portal users, locations and patient accounts are set up and accurately entered into PAN’s system. Don’t worry—you and your pharmacy will have plenty of time to speak with PAN.

6. Who can I contact for more information?

If you have any questions, please contact Ayesha Azam at 202-347-4451 or This email address is being protected from spambots. You need JavaScript enabled to view it..