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Treatment Transport FAQs

1. What is the Treatment Transport program?

Finding transportation to healthcare services can be a challenge for patients—especially those living with health conditions that require frequent visits to the doctor’s office or pharmacy.


We created the Treatment Transport program to make rideshare services more affordable for patients who struggle with securing reliable transportation to get the care they need.

2. Who created the Treatment Transport program?

The Treatment Transport program was developed by the PAN Foundation in partnership with Roundtrip—a healthcare technology company dedicated to improving health outcomes by increasing patient access to transportation.


Beginning on June 3, 2019, our Treatment Transport program will provide grants to reduce the cost of rideshare trips booked through the Roundtrip app or call center for qualifying patients.

3. Who qualifies for the Treatment Transport program?

The Treatment Transport program will support patients living with heart failure, metastatic breast cancer and multiple sclerosis.


The criteria for PAN's Treatment Transport program are:


  • » The patient must be getting treatment for heart failure, metastatic breast cancer or multiple sclerosis.
  • » The patient must have Medicare health insurance that covers his or her qualifying medication or product.
  • » The patient’s medication or product must be listed on PAN’s list of covered medications.
  • » The patient’s income must fall at or below 500% of the Federal Poverty Level.
  • » The patient must reside and receive treatment in the United States or U.S. territories (U.S. citizenship is not a requirement).
4. What if my disease is not covered?

At this time, we're only able to provide ridesharing assistance to people with heart failure, metastatic breast cancer and multiple sclerosis. If you need transportation support in getting to and from your doctor's office or pharmacy, we encourage you to fill out this form. Your feedback will help inform future programs.

5. How can I apply for the program?

Enrollment for the pilot begins on June 3, 2019 on a first-come, first-served basis. Please sign up to receive updates when we open enrollment.


On June 3, you may call us to apply for assistance at 1-833-662-3030. Enrollment is limited to patients and their caregivers. Please note, we have a limited number of grants available. If you are unable to receive a grant but you need assistance, please let us know by filling out this form.

6. Once I am enrolled, how do I book my rides?

Patients or their caregivers must book rides directly through Roundtrip’s app or call center.

7. How much assistance is offered?

Our Treatment Transport program offers subsidies to reduce the cost of rideshare trips booked through Roundtrip’s app or call center. Patients will receive up to $10 off the cost of each trip to their doctor’s office or pharmacy.


  • » For example, if a trip is $20, we will cover the first $10 and the grant recipient will be responsible for the remaining $10.
  • » In the case where a trip is $10 or less, the grant recipient will not be responsible for any cost.
8. How many trips does the program cover?

The program covers up to 10 individual trips.

9. Can I receive co-pay assistance and Treatment Transport assistance at the same time?


10. Who can I contact to learn more?

For more information, please contact us at 1-833-662-3030.